Return & Refund Policy


Last Updated: November 28, 2025
At Gusie’s Cafe, we pride ourselves on the quality and freshness of our West African cuisine and products. Due to the perishable nature of our offerings (catering, meals, and food products), we enforce a strict No Return Policy. By purchasing from Gusie’s Cafe, you agree to the terms outlined below.

1. Perishable Goods (All Sales Final)

  • No Returns: For health and safety reasons, we do not accept returns or exchanges on any food items, including catering orders, daily meals, or bottled sauces, once they have left our possession. All food sales are final.
  • Taste Preference: We cook with authentic spices and recipes. We do not offer refunds or replacements because a customer "did not like" the taste, texture, or spice level of a dish.


2. Reporting Issues & Quality Control

We strive for perfection, but errors can happen. If there is a legitimate issue with your order (e.g., missing item, wrong item received, or compromised quality), you must adhere to the following strict reporting window:
  • Reporting Deadline: You must contact us within 2 hours of pickup or delivery. Claims made after this window will not be considered, as we cannot verify how the food was stored or handled after it left our care.
  • Evidence Required: To process any claim, you must provide clear photographic evidence of the issue (e.g., the wrong item or damage).
  • Resolution: Resolutions are granted at our sole discretion. If we validate your claim, we may offer:
    1. A replacement of the specific item.
    2. Store credit for future use.
    • Note: Full monetary refunds are rarely issued and are reserved for gross errors on our part (e.g., failure to fulfill an order).


3. Missed Pickups & Wrong Addresses

  • Missed Pickup: It is your responsibility to pick up your order at the designated time. If you fail to pick up your food, no refund will be issued. We are not required to store or reheat food left behind.
  • Incorrect Address (Delivery/Shipping): We are not responsible for orders delivered to an incorrect or undeliverable address provided by the customer. No refunds or replacements will be issued for such errors.


4. Retail Products (Sauces/Shipped Items)

  • Damaged in Transit: If a shipped product (e.g., hot sauce) arrives broken or damaged, you must email us photo proof of the damage (including packaging) within 24 hours of delivery. We will ship a replacement at no cost.
  • Tampered Seals: Do not consume any bottled product if the safety seal is broken upon arrival. Contact us immediately.
Contact for Claims:
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